Refund policy

Return and Refund Policy

We want you to love your Paddle House gear. If something isn't right with your order, we're here to help.

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. We'll work with you to arrange a replacement or refund at no additional cost.

To help us resolve the issue quickly, please include your order number, a description of the problem, and a clear photo showing the problem.

 

Returns & Exchanges

Because our products are made to order, we are not able to accept returns or exchanges for incorrect size or color selections, or for changes of mind.

Please check our size guide and product details before placing your order. If you're unsure about something before ordering, feel free to contact us— we're happy to help.

 

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

 

Need Help?

Contact us at support@paddlehousesup.com with your order number and we'll take care of you.

 

Policy Updates

This Refund Policy may be updated at any time without notice.